My Home Hospital

Patients do not always have to be in a physical hospital to receive the care they need.

My Home Hospital brings acute, hospital-level care straight to the patient, in the comfort of their own home.

My Home Hospital, launched in January 2021, is an SA Health service delivered by the Calvary Amplar Health Joint Venture that provides acute, hospital-level care to patients in the comfort and privacy of their own homes.

Patients may be eligible for My Home Hospital if they require treatment for:

Infections requiring IV antibiotics (i.e. mastitis, cellulitis and diverticulitis)
Exacerbation of respiratory conditions and pneumonia, including those requiring oxygen
Vascular thromboembolism (DVT and PE)
Heart failure
Post-operative care
Other conditions for which home based hospital care may be safe and appropriate.

Since its commencement, the My Home Hospital service has serviced over 15,000 patients (as of 30 June 2024) in the greater Adelaide region.

We are expanding our scope to enable delivering this care to a wider range of patients, with post-surgical options that address bed challenges for elective and non-elective surgery.

How does the service work?

My Home Hospital brings acute care to patients through a combination of doctors, nurses, allied health practitioners, imaging and blood tests, medication and other support services such as meals and personal care, if necessary.

Our teams work in collaboration each day to manage patients, with tests, appointments, and transport organised by the intake officer team where required. Patients can be seen multiple times a day in line with their care plan.

My Home Hospital uses remote monitoring technology that allows our nurses and doctors to stay in touch with our patients in their homes at any time, to review their pulse, temperature, and blood pressure.

This remote monitoring technology offers referrers and patients peace of mind, knowing that we can immediately identify any concerns with a patient’s results, and respond as needed.

In partnership with SA Health we engaged extensively with hospital and community clinicians to co-design My Home Hospital. Co-design is an ongoing process, and SA Health and the Calvary Amplar Health Joint Venture are committed to engaging with clinicians and consumers as My Home Hospital evolves.

Service highlights

>15,000

Total patients discharged since January 2021 launch (as of 30 June 2024)

4.33 days

Average length of stay in FY24

69,000+

Bed days provided in the home rather than in hospital since January 2021 launch (as of 30 June 2024)

97.6%

Average patient and carer satisfaction from 1 January to 30 June 2024

96.5% Average patient and carer satisfaction from 1 July to 31 December 2023

87.6

Average Net Promoter Score (NPS)¹ from 1 July 2023 to 30 June 2024

81.3 Average Net Promoter Score (NPS)¹ from 1 July 2022 to 30 June 2023

43.13 per 10,000 separations

Average Hospital Acquired Complications (HAC) rate² from 1 July 2023 to 30 June 2024

“This is a great service. Being home and fully cared for is very reassuring. Every person I spoke with was kind and caring.”

Patient, Goolwa North

Frequently asked questions (FAQs)

What is My Home Hospital?

My Home Hospital is a hospital in the home service for patients in the greater metropolitan Adelaide region. We provide acute, hospital-level care adopting cutting-edge digital healthcare innovation and partnership with service providers across the region.

Where does My Home Hospital operate?

My Home Hospital operates across the metropolitan Adelaide area, Gawler and Mount Barker regions and their surrounds and the Southern Fleurieu Peninsula towns of Goolwa, Goolwa North, Goolwa South, Goolwa Beach, Middleton, Port Elliot, McCracken, Hayborough, Victor Harbor and Encounter Bay.

We are constantly seeking to expand the range of this program by connecting with potential service providers in new areas.

How much does it cost?

My Home Hospital is available at no charge to eligible public patients 24 hours a day, 7 days a week.

Who is eligible for the My Home Hospital service?

Patients who hold a Medicare card and would be otherwise treated as a public patient requiring acute, hospital-level care may be suitable for the My Home Hospital service. If you have a patient and are unsure if they are suited to the program, please give us a call on 1800 111 644 to discuss with one of our admission doctors.

Health Professionals

Health professionals are welcome to refer patients 24 hours a day, 7 days a week. Please call 1800 111 644 to arrange your referral or access the referral form here.

Partner with us

Our team is passionate about delivering virtual high acuity solutions and is ready to collaborate.

Disclaimers

A Net Promoter Score is a measure of patient satisfaction that measures how likely our customers are to recommend our business to a friend. The Australian Healthcare Index notes that in Australia and New Zealand, organisations should aim for an average NPS of 30. A score above 70 is considered excellent. More information can be found here
Hospital Acquired Complications (HAC) When comparing our HAC rate to the average public hospital HAC rate, our HAC rate is 1/3 of the average 2021–22, 112,000 hospitalisations (2.1 per 100 hospitalisations) in public hospitals had at least one hospital-acquired complication: https://www.aihw.gov.au/reports/hospitals/australias-hospitals-at-a-glance/contents/hospital-safety-and-quality