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My Home Hospital
My Home Hospital

My Home Hospital

Patients do not always have to be in a physical hospital to receive the care they need.

My Home Hospital brings acute, hospital-level care straight to the patient, in the comfort of their own home.

My Home Hospital, launched in January 2021, is an SA Health service delivered by the Calvary Amplar Health Joint Venture that provides acute, hospital-level care to patients in the comfort and privacy of their own homes.

Patients may be eligible for My Home Hospital if they require treatment for:

  • Infections requiring IV antibiotics (i.e. mastitis, cellulitis and diverticulitis)
  • Exacerbation of respiratory conditions and pneumonia, including those requiring oxygen
  • Vascular thromboembolism (DVT and PE)
  • Heart failure
  • Post-operative care
  • Other conditions for which home based hospital care may be safe and appropriate.

Since its commencement, the My Home Hospital service has serviced over 14,000 patients (as of 31 May 2024) in the greater Adelaide region.

We are expanding our scope to enable delivering this care to a wider range of patients, with post-surgical options that address bed challenges for elective and non-elective surgery.

How does the service work?

My Home Hospital brings acute care to patients through a combination of doctors, nurses, allied health practitioners, imaging and blood tests, medication and other support services such as meals and personal care, if necessary.

Our teams work in collaboration each day to manage patients, with tests, appointments, and transport organised by the intake officer team where required. Patients can be seen multiple times a day in line with their care plan.

My Home Hospital uses remote monitoring technology that allows our nurses and doctors to stay in touch with our patients in their homes at any time, to review their pulse, temperature, and blood pressure.

This remote monitoring technology offers referrers and patients peace of mind, knowing that we can immediately identify any concerns with a patient’s results, and respond as needed.

In partnership with SA Health we engaged extensively with hospital and community clinicians to co-design My Home Hospital. Co-design is an ongoing process, and SA Health and the Calvary Amplar Health Joint Venture are committed to engaging with clinicians and consumers as My Home Hospital evolves.

Service highlights

>14,000

Total patients discharged since January 2021 launch (as of 31 May 2024)

4.7 days

Average length of stay in FY23

66,000+

Bed days provided in the home rather than in hospital since January 2021 launch (as of 31 May 2024)

94.8%

Average FY23 patient and carer satisfaction

89

Average FY23 Net Promoter Score (NPS)1

0.6%

Average FY23 Hospital Acquired Complications (HAC) rate2

“This is a great service. Being home and fully cared for is very reassuring. Every person I spoke with was kind and caring.”

Patient, Goolwa North

Patient, Goolwa North
Patient, Goolwa North

Frequently asked questions (FAQs)

What is My Home Hospital?

My Home Hospital is a hospital in the home service for patients in the greater metropolitan Adelaide region. We provide acute, hospital-level care adopting cutting-edge digital healthcare innovation and partnership with service providers across the region.

Where does My Home Hospital operate?

My Home Hospital operates across the metropolitan Adelaide area, Gawler and Mount Barker regions and their surrounds and the Southern Fleurieu Peninsula towns of Goolwa, Goolwa North, Goolwa South, Goolwa Beach, Middleton, Port Elliot, McCracken, Hayborough, Victor Harbor and Encounter Bay.

We are constantly seeking to expand the range of this program by connecting with potential service providers in new areas.

How much does it cost?

My Home Hospital is available at no charge to eligible public patients 24 hours a day, 7 days a week.

Who is eligible for the My Home Hospital service?

Patients who hold a Medicare card and would be otherwise treated as a public patient requiring acute, hospital-level care may be suitable for the My Home Hospital service. If you have a patient and are unsure if they are suited to the program, please give us a call on 1800 111 644 to discuss with one of our admission doctors.

Health Professionals

Health professionals are welcome to refer patients 24 hours a day, 7 days a week. Please call 1800 111 644 to arrange your referral or access the referral form here.

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Partner with us

Our team is passionate about delivering virtual high acuity solutions and is ready to collaborate.

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Disclaimers

  1. Net Promoter Score (NPS) is a patient satisfaction metric. In Australia and New Zealand, the benchmark is for an NPS of 30 or higher and a score above 70 is considered excellent australianhealthcareindex.com.au/wp-content/uploads/2022/11/Australian-Healthcare-Index-Report-Nov-22.pdf
  2. Hospital Acquired Complications (HAC) When comparing our HAC rate to the average public hospital HAC rate, our HAC rate is 1/3 of the average 2021–22, 112,000 hospitalisations (2.1 per 100 hospitalisations) in public hospitals had at least one hospital-acquired complication: https://www.aihw.gov.au/reports/hospitals/australias-hospitals-at-a-glance/contents/hospital-safety-and-quality