A digitally enabled service that safely supported COVID-positive patients in the community.
The Calvary Amplar Health Join Venture was a leader in the virtual COVID-19 response through the delivery of the Covid Care at Home program from August 2021 to January 2023. Covid Care at Home was a key hospital avoidance strategy and demonstrated our expertise and capability to rapidly scale and deliver virtual care across the nation.
In August 2021, Western Sydney Local Health District in NSW (WSLHD) was experiencing surging coronavirus cases as part of the Delta outbreak. WSLHD rapidly reached capacity to responsively manage demand for health support services.
The Calvary Amplar Health Joint Venture was able to leverage our virtual care capability to offer an alternative way to care for COVID positive patients and relieve pressure on public health resources.
As the pandemic progressed, the experience of WSLHD was replicated to varying degrees in other states of Australia and the Covid Care at Home program was established and delivered across Australia, operating in New South Wales, Victoria, Queensland and Western Australia.
The Covid Care at Home service was launched within two weeks. Artificial Intelligence and automation were utilised to enable rapid scale of service delivery, demonstrating our innovative approach.
A team of remote agents across the country, in collaboration with a clinical workforce managing and triaging each patient, made hundreds of calls daily to Covid-positive patients, ensuring their wellbeing, providing advice and reassurance, and intervening to escalate care where required.
We developed low risk and high-risk care pathways, with referral into acute care as clinically required. Patients identified as high risk were issued with remote monitoring devices and supported with twice daily calls from the team of nurses and GPs. The low-risk pathway evolved to a digitally enabled patient approach, further freeing clinical resources to focus on more acute patients.
This service relieved pressure from emergency departments and general practices across the nation, and most importantly provided a critical service to acutely unwell patients at the time they needed it most.
Total referrals
Employees recruited, onboarded, and trained within two weeks
Outbound patient calls
Our team is passionate about delivering virtual high acuity solutions and is ready to collaborate.
